Solution if you can't login to your account

JPPMI | AUTHOR AND USER SUPPORT

Account Login Troubleshooting Guide

Practical guidance for resolving account access difficulties in the JPPMI online journal system.

Having Trouble Accessing Your Account?

If you are unable to sign in to your Jurnal Pengabdian dan Pengembangan Masyarakat Indonesia (JPPMI) account, the problem may be related to browser settings, outdated cached files, saved login information, or incorrect account credentials.

This guide provides basic troubleshooting steps for authors, reviewers, editors, and other registered users of the JPPMI Open Journal Systems (OJS) platform.

Please follow the steps below in sequence. These procedures are intended to address common browser-related issues and do not guarantee resolution of every login problem.

Start Here

Before changing your browser settings, try accessing the official JPPMI login page.

Open JPPMI Login

Always check that the website address begins with https://www.journalmpci.com/.

1. Use an Updated Web Browser

For the troubleshooting procedure described on this page, JPPMI recommends using an updated version of Microsoft Edge.

Open Microsoft Edge, enter the official JPPMI website address, and attempt to sign in with your existing account credentials.

If login is unsuccessful, continue to the next step. A browser recommendation is a troubleshooting measure and does not mean that OJS accounts are restricted to Microsoft Edge.

2. Clear Cached Images and Files

Browsers temporarily store website files to improve loading speed. Sometimes outdated cached files can interfere with the display or operation of a login page.

Follow these steps to clear the Microsoft Edge browser cache.

STEP 01

Open Microsoft Edge

Launch the Microsoft Edge browser on your computer.

STEP 02

Open Clear Browsing Data

Press the following keyboard shortcut on Windows:

Ctrl + Shift + Delete

STEP 03

Choose the Time Range

In the Clear browsing data window, select All time if you need to remove potentially outdated cached files.

STEP 04

Select Cached Images and Files

Check only Cached images and files for the first attempt. Leave passwords, autofill information, and other browsing data unchecked.

STEP 05

Clear the Selected Files

Select Clear now and wait until the operation is complete.

STEP 06

Restart and Sign In Again

Close the browser windows, reopen Microsoft Edge, visit the JPPMI login page, and try signing in again.

Important: What Happens When You Clear the Cache?

Clearing cached images and files does not delete your JPPMI account, manuscripts, or submissions stored in the journal's online system. However, clearing additional categories, such as cookies, passwords, or autofill data, can affect saved sessions, login information, and browser preferences.

3. Try an InPrivate Window

If normal browsing still does not work, try accessing the journal through Microsoft Edge InPrivate mode.

  1. Open Microsoft Edge.
  2. Press Ctrl + Shift + N to open an InPrivate window.
  3. Visit the official JPPMI login page.
  4. Enter your registered login credentials.
  5. Check whether account access is successful.

If login works in InPrivate mode but fails in a normal window, saved website data, browser extensions, or local browser settings may be contributing to the problem. InPrivate mode is a diagnostic step, not a guarantee of complete privacy or security.

4. Check Your Account Credentials

If the login page loads but does not accept your credentials, verify the information entered before attempting further troubleshooting.

  • Check that you are using the correct registered username or permitted login identifier.
  • Confirm that the password was entered accurately.
  • Check whether Caps Lock is enabled.
  • Ensure that no unintended spaces were added when copying credentials.
  • Check whether your browser inserted outdated saved login information.
  • Avoid repeated rapid login attempts if the system reports an account restriction.

5. Reset a Forgotten Password

If you cannot remember your password, use the password recovery feature provided by the JPPMI OJS login system.

  1. Open the JPPMI login page.
  2. Select the available password recovery or Forgot your password? option.
  3. Provide the requested account identifier or registered email address.
  4. Follow the recovery instructions sent by the system.
  5. Create a strong, unique password and try signing in again.

If the recovery message does not arrive, check your spam or junk folder and verify that you are using the email address associated with your journal account. Contact the editorial office if additional assistance is necessary.

6. Identify the Login Problem

The following table may help you identify an appropriate next step.

Problem Recommended Action
Login page does not display correctly Update the browser, clear cached files, and reload the page.
Username or password is rejected Verify the credentials and use password recovery if necessary.
Login works only in InPrivate mode Check saved site data and potentially interfering browser extensions.
Password reset email does not arrive Check spam folders and the registered email address; seek journal assistance if necessary.
Website displays an error or service is unavailable Record the error details and contact journal support. The issue may require server-side investigation.
Login succeeds but expected submissions are missing Confirm that you are signed in to the correct account and journal. Contact the editorial office before creating another account.

7. Contact the Journal for Assistance

If you have followed the troubleshooting procedures and still cannot access your account, please contact the JPPMI editorial office through the official journal contact page.

To help the support team investigate your issue, provide:

  • Your registered username or email address.
  • Your journal role, such as author, reviewer, or editor.
  • The approximate date and time of the login problem.
  • Your browser name and version.
  • The error message displayed, if any.
  • A screenshot showing the error, with sensitive information concealed.
  • The troubleshooting steps you have already attempted.

Contact JPPMI Editorial Office

8. Account Security and Privacy

Protecting journal accounts is important because they may contain unpublished manuscripts, editorial correspondence, reviewer reports, personal information, and submission records.

  • Never share your account password with another person.
  • Never send passwords, recovery links, or authentication codes to journal staff.
  • Verify the official website address before entering login details.
  • Avoid using shared or untrusted computers for sensitive editorial work.
  • Sign out of your account after using a shared device.
  • Use a strong and unique password.
  • Conceal personal and confidential information before submitting error screenshots.
  • Report suspected unauthorized account access through official journal channels.

JPPMI personnel may request information necessary to identify an account or diagnose a technical problem, but legitimate assistance does not require users to disclose their passwords.

9. Final Troubleshooting Reminder

Most common browser-related login problems can be investigated by checking the official login address, clearing outdated cached files, trying an InPrivate session, and verifying account credentials.

If the problem persists, contact the editorial office rather than repeatedly creating new accounts. Duplicate accounts may complicate the identification of existing manuscript submissions and editorial assignments.

JPPMI encourages all registered users to maintain accurate contact information and follow appropriate account-security practices when accessing the journal management system.